Refund Policy

Effective date: October 9, 2026

All sales are final. By completing a purchase, you agree that digital templates cannot be refunded, returned, or exchanged. Refunds for 1:1 services follow your signed agreement.

Digital templates

Because digital products are delivered immediately and cannot be returned, we do not offer refunds for change of mind, dissatisfaction, not using the product, difficulty with setup or technical skill, a platform or subscription that does not suit you, or business results that differ from your expectations.

The only exceptions are technical failures on our side:

• You were charged but did not receive access

• A file is damaged or will not open, and we cannot fix it

• You were charged twice for the same order

Email us within 7 days of your purchase with the order email and a short description of the problem. We will fix it, or refund the order if we cannot resolve it within a reasonable time.

1:1 services

Cancellations, payments, and refunds for 1:1 work are covered by the agreement you sign with us. If that agreement and this policy differ, the signed agreement controls.

How to request a refund

Email [email protected] with the subject line "Refund request." We will reply within 3 business days. Approved refunds go back to the original payment method, and your bank may take 5 to 10 business days to post them.

Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Because all sales are final and you receive immediate access, we will contest disputes for products that were delivered, and may submit your order record, proof of delivery, and your acceptance of these terms as evidence.